Refund policy

At MM_Solids, every piece is quality-checked before it is dispatched. If something isn't right with your order, we want to make it easy for you to resolve it.

Please read our policy below carefully. 

No Cash Refund Policy 

MM_Solids follows a strict "No Cash Refund" policy. In place of a monetary refund, eligible orders will be resolved through an exchange, store credit, or a discount code, as outlined below. 

 

Exchange Eligibility 

Your order is eligible for exchange within 7 days of delivery if: 

  • The item received has a manufacturing defect 

  • You received the wrong size or wrong item 

  • The item is damaged in transit 

To be eligible, the item must be unused, unworn, unwashed, and returned with its original tags and packaging intact. 

Non-Exchangeable Items 

  • Items purchased on sale or through a discount/promo code 

  • Stitched or altered garments made to custom measurements 

  • Innerwear, accessories, and items marked as "Final Sale" 

  • Items without original tags, invoice, or packaging 

How to Raise a Claim 

Please follow these steps within 2 working days of receiving your order: 

  • Record an unboxing video or take clear photos of the item and packaging as received. 

  • Contact our support team at support@mmsolids.com or WhatsApp +92 3XX XXXXXXX with your order number, photos/video, and a description of the issue. 

  • Our team will review your claim and respond within 2–3 working days with the next steps. 

Claims raised after this window, or without supporting evidence, may not be honoured. 

Order Cancellations 

  • Orders may be cancelled free of charge before they are shipped. Please contact us as soon as possible after placing your order. 

  • Once an order has been shipped, it can no longer be cancelled; our Exchange Policy will apply instead. 

  • MM_Solids reserves the right to cancel an order due to stock unavailability, payment issues, or suspected fraud. In such cases, a full refund (for prepaid orders) or store credit will be issued. 

Refused / Undelivered Orders 

If an order is refused at the time of delivery without a valid reason (such as visible damage to the parcel), the customer will not be entitled to a refund, exchange, or store credit. 

 

Processing Time 

Once a claim is approved, exchanges are processed within 5–7 working days, subject to stock availability of the requested size or item. Store credit, where applicable, is issued within the same timeframe and is valid for 60 days from the date of issue.